Privacy Policy
1. Scope and company
This draft concerns the Digital Idea promotional website and enquiries about its Indonesia remittance services. The company is 數位至匯股份有限公司 (Digital Idea). Account registration, identity verification and transactions in a linked app require a service-specific privacy notice; this website draft does not replace that notice.
2. Information and purposes
When you contact customer service, the information you choose to provide, such as your name, contact details and enquiry, may be needed to respond and resolve your request. Please avoid sending passwords, payment credentials or identity documents through public channels.
Website operation may involve technical records such as IP address, requested pages, browser information and access times for service delivery, troubleshooting and security. The company must verify the actual logging configuration and any analytics before finalising this notice.
3. External content, cookies and links
The country pages load Google Fonts and embed YouTube content. Requests to these providers may disclose technical information, and embedded content may use cookies or similar storage under the provider's settings and policies. App-store and social-media links lead to separately operated services. Review their privacy notices when using them. You can manage cookies in your browser; restrictions may affect embedded features.
4. Recipients and processing locations
Enquiries and technical records may be handled by authorised personnel and service providers needed to operate the website or respond to requests. Any legally required disclosure must be assessed under applicable law. The final notice must identify relevant recipient categories and processing countries, including any overseas processing by third-party services.
5. Retention and security
Retention should be limited to the purpose of collection and applicable record-keeping requirements. Specific periods, deletion procedures, provider arrangements and security measures remain subject to company confirmation. No transmission or storage system can be guaranteed completely secure.
6. Your requests and choices
You may contact customer service to request access or a copy, correction, cessation of collection, processing or use, or deletion of your personal information, subject to applicable law. Identity verification may be necessary to protect your information. If you do not provide information necessary to answer an enquiry, the company may be unable to resolve it. Deletion of app accounts or transaction records must be assessed through the relevant service process and any applicable retention requirements.
7. Contact
Indonesia customer service: 02-2795-5959
Service hours shown on the website: 09:00–18:00, Taiwan time.
Address: 4F., No. 501, Sec. 6, Nanjing E. Rd., Neihu Dist., Taipei City 114057, Taiwan.
8. Updates
An approved policy should identify its effective date and describe material updates. The date above is the preparation date of this draft, not an effective date.